Refund and Returns Policy
Downtown Mart
📞 Contact Number: 7698603935
📧 Email: info@reddyanna2.life
At Downtown Mart, customer satisfaction is our priority. We aim to provide a hassle-free return and refund experience. Please read our policy below to understand how we handle returns, exchanges, and refunds.
1. Eligibility for Return
Items may be eligible for return or exchange under the following conditions:
-
The product is damaged, defective, expired, or incorrect at the time of delivery
-
The return request is initiated within 7 days of purchase or delivery
-
The item is unused, unopened, and in its original packaging (where applicable)
-
A valid proof of purchase (receipt or invoice) is provided
2. Non-Returnable Items
The following items are non-returnable and non-refundable, unless they arrive damaged or defective:
-
Perishable goods (e.g., fruits, vegetables, dairy, frozen items)
-
Personal care and hygiene products
-
Items marked as “Final Sale” or “Non-returnable”
-
Gift cards or promotional vouchers
3. Return Process
To request a return:
-
Contact our support team at 📞 7698603935 or 📧 info@reddyanna2.life
-
Provide your order number, details of the item(s), and reason for return
-
Our team will verify the request and guide you through the return process
-
In eligible cases, we will arrange pickup or request you to return the item in-store
4. Refund Process
Once the returned item is received and inspected:
-
If approved, a refund will be processed to your original payment method or issued as store credit
-
Refunds may take 5–7 business days to reflect in your account
-
For cash on delivery orders, eligible refunds will be made via bank transfer or store credit
5. Exchange Policy
Items eligible for return may also be exchanged for a similar or alternative product, based on availability. Exchange requests follow the same process as returns.
6. Cancellations
-
Orders can be canceled before dispatch by contacting us directly
-
Once dispatched, cancellation may not be possible, and a return request will be needed
Contact Us
For any issues related to returns, exchanges, or refunds, please get in touch:
📞 7698603935
📧 info@reddyanna2.life
We are here to assist you and ensure your experience with Downtown Mart is smooth and satisfactory.